Frequently Asked Questions

Everything you need to know about your music collection and orders.

How can I track my order status?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy for vinyl and CDs?

We accept returns on unopened and defective media within 30 days of purchase. Please ensure the original shrink wrap is intact unless the item is being returned due to a manufacturing defect.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What should I do if my record arrives damaged?

If your merchandise is damaged during transit, please contact our support team within 7 days of receipt with photos of the damage and your order number for a replacement or refund.

Can I cancel or modify my pre-order?

You can cancel a pre-order any time before the release date. Once the item has entered the shipping process, we are unable to make modifications or cancellations.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various digital wallets like Apple Pay and Google Pay.